Maa Kali Astuti ('we', 'us', or 'our'), guided by Sadhak Pawan Pandey, is committed to safeguarding the privacy and personal data of every seeker and customer who interacts with our platform. We recognize that our patrons entrust us not only with standard contact and billing details, but also with deeply sensitive personal information—including astrological birth details, family gotra, and palm photographs.
This Privacy Policy is designed in strict alignment with the spirit and requirements of the Digital Personal Data Protection Act, 2023 (DPDP Act 2023) of India, explaining transparently how your data is collected, utilized, stored, protected, and permanently deleted.
1. Categories of Personal Data We Collect
We collect only the minimum necessary data required to deliver authentic spiritual services and fulfill physical orders efficiently:
Identity and contact information: Your full name, email address, telephone number, and physical shipping address required for order fulfillment and customer notifications.
Astrological and spiritual parameters: Date of birth, exact time of birth, place of birth, and family Gotra, provided voluntarily by you for Kundali chart generation, horoscope consultations, and personalized altar energization.
Palm photographs: High-resolution images of your hands submitted voluntarily for personalized Hastrekha (palmistry) analysis.
Technical and transactional data: Order histories, payment identifiers (note: card details and bank credentials are processed directly by RBI-authorized payment aggregators and are never stored on our servers).
2. Purpose of Data Processing
Your personal data is processed solely for explicit, lawful, and spiritual purposes: (a) generating accurate astronomical charts and personalized reports; (b) conducting scheduled one-on-one astrological consultations; (c) dispatching energized sacred artifacts to your address; and (d) communicating transactional updates, order tracking, and essential service alerts.
3. Strict Data Retention and Palm Photo Deletion Policy
We operate under a strict, time-bound data minimization principle regarding sacred consultation materials:
Palm photographs and sensitive consultation media submitted for Hastrekha readings are permanently and irreversibly deleted from our secure private cloud storage exactly 30 days after the final consultation report is delivered.
Transactional order histories, tax invoices, and account credentials are retained only for the duration required by applicable Indian commercial and tax regulations. You may request the export or deletion of your customer profile at any time.
4. Information Sharing and Absolute Non-Commercialization
We honor the sacred confidentiality of spiritual seeker relationships. We do not sell, rent, lease, trade, or commercially monetize your personal or astrological information to any third-party advertisers, data brokers, or marketing networks. Information is shared only with trusted operational service providers under strict data-processing agreements: (a) logistics and courier partners strictly for physical delivery; and (b) payment gateways for processing financial transactions.
5. Your Rights as a Data Principal and Grievance Redressal
Under the DPDP Act 2023, you enjoy comprehensive rights concerning your personal data, including the right to access a summary of your data, the right to request correction or updating of inaccurate information, and the right to request erasure of your profile. For any privacy inquiries, requests, or grievances, you may contact our designated Grievance Officer directly at care@sadhakpawanpandey.com.